Material: I regret to share my extremely disappointing experience with this supplier. I ordered flower boxes based on the claim that the acrylic thickness would be 4mm. However, upon inspecting the boxes, I found that only the top, back, and bottom were 4mm thick, while the front panels were only 2.5mm thick. This was a clear misrepresentation, as the product was not as described. Technics: When I raised this issue, the agent admitted the mistake and offered a discount, but I declined because the product and workmanship were subpar. I had specifically requested 4mm acrylic on all sides, which was not delivered. Despite my clear instructions, I received boxes with incorrect measurements. To make matters worse, I discovered that the front panels were the wrong size once the shipment arrived in Vancouver, Canada.

Resposta do fornecedor:
I'm very sorry here, mainly to make it clear that the outer frame we use is 4mm thick, the pull-out door has always been 3mm thick, you didn't say that you need to use all 4mm in communication, and the ruler on our side is 3mm. Where does 2.5mm come from? Sorry, maybe there are some differences in measurement between countries.
06 Mar 2025